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When I am ordering your service, it refers to "AVAD/Total Call International". Are you working
with another company to offer this service?
African Voice and Data has partnered with Total Call International to provide back office support for your long distance
service. Total Call International is contracted by AVAD to offer customer support and billing support for the AVAD
Network. Your monthly invoice will be from both AVAD and Total Call International.
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How does AVAD offer such low rates?
AVAD has developed very strategic partnerships directly with national carriers abroad. These bilateral relations enable
superior quality telephony and dramatically cut down on costs, which AVAD is able to pass on to the end user. We also
do not have the same advertising costs/marketing expenses of major carriers, and therefore are able to keep our rates low.
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Are there any hidden costs or charges?
No. There are no monthly charges, no minimums, and no gimmicks. The only charges that are imposed are the taxes/telecom
charges that all long distance carriers are required to charge customers. There are two main government fees that are assessed.
The Carrier Access Charge (CAC), previously known as the Presubscribed InterExchange Carrier Charge (PICC), is a fee
assessed per switched long distance line which local phone companies charge long distance carriers. In turn, AVAD
collects CAC from multi-line business end-users.
All telecommunications carriers are required to contribute to the Federal Universal Service Fee (FUSF), which provides
communications services to schools, rural health care facilities, and certain other entities. FUSF applies to state-to-state
and international charges. The actual amount charged will vary based on the customer's unique mix of state-to-state and
international each month.
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After I sign up for AVAD Long Distance, how long before the switch takes place?
Please allow 4 to 10 days for the switch-over to take place.
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How will I know when my long distance service has been switched to AVAD Networks?
Within 10 days you will receive a welcome letter from AVAD Networks and Total Call notifying you that your service
has been switched. You may also call 1-700-555-4141 and listen for the carrier name to verify your service. In
the following states: AZ, CO, IA, MN, MT, ND, NM, OR, SD, UT, WA, WY, you should hear, "Thank you for using
Sprint." In all other states, you should hear, "Thank you for choosing Qwest." If after 5-10 business days,
you do not hear these messages verifying your service, please contact customer service at 1-800-330-6895.
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What are the billing increments?
All domestic calls are billed in 6 second increments, with a 30 second minimum. All international calls are billed in 60
second increments, with a one minute minimum.
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